Creative should should take ownership when an application they wrote is declared as unuseable by the a Microsoft update to the operating system

While I understand the notion behind product lifecycle what I do not understand is when an operating system security change results in a significant piece of software becoming unstable and unuseable why the immediate response is You purchased this software over 60 days ago, therefore we will no longer offer support other than a per hour charge that exceeds the price of the software. Yes I am paraphrasing.

Planned obsolecense aside…

the answer to every issue isn’t simply buy a new computer and upgrade to insert name of most recently released buggy operating system here

Middle ground needs to be sought.




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