When I look for items to cheer I find some entries are very old – one year ago, 6 months ago etc. I wd prefer to cheer something that just started. A daily list will help achieve this without searching too much.
Cares about: 43 Things, All mobile service providers, All Indian mobile service providers, Private banks in India, Should Do This
When I look for items to cheer I find some entries are very old – one year ago, 6 months ago etc. I wd prefer to cheer something that just started. A daily list will help achieve this without searching too much.
Why I am saying this is because of my experience with such banks over the past one year.
One bank did not carry out High Court order awarding customer interest with retrospective effect stating the computer does not permit it! And this bank claims in its website that it has been awarded top rating for customer care!
One bank renewed a senior citizen’s FD at normal interest rate stating the customer did not ask for it specifically when already the account was getting the higher rate!
One bank (this a public sector bank) did not respond to a customer’s notices of irregularity in operating that account.
Thank heavens I was not the customer in any of these cases but involved people near and dear to me.
Because the purpose of cheering I guess is to encourage a person in his/her resolve.
Mobile service providers (MSPs) in India like BSNL send an automated bill payment sms to all subscribers. It always ends with the the line “Pay within due date to avoid disconnection”. This is not the best communication to subscribers who have a very good on time payment record. In fact it positively insinuating when you treat horses and donkeys the same was (as we say in Hindi language.)
MSPs SHOULD become more courteous. Even automated messaging can do that. For instance the subscribers track record can be checked and say if he/she has a good on time payment record (say last six months) the sms can be more polite and respectful.
In general in India service providers like banks, utility companies etc still carry their hangover from their public sector days and are very poor in their communication and interaction with customers unlike in the West.